Service Level Commitments

Osapher does not publish a standing public Service Level Agreement at this time.

Specific uptime commitments, support response times, scheduled maintenance terms, and service credit arrangements — where applicable — are defined in an Enterprise customer's signed order form or written agreement and are negotiated individually based on the customer's requirements.

Osapher publishes real-time platform status, including historical uptime, at status.osapher.com.

For Enterprise customers seeking SLA terms as part of a service agreement, contact enterprise@osapher.com.